St. Jean Retreats (SJR) Terms and Conditions

  1. It is the customer’s responsibility (in the context of this agreement includes an instructor’s clients) to check the reservation and ensure that the particulars contained therein are correct.
  2. The customer shall be liable for and pay SJR/their management company within 7 days of booking a non-refundable, non-transferable deposit in the sum of 25% of the total amount agreed.
  3. The balance monies due shall be paid by the customer not less than 12 weeks prior to the date of arrival. Bookings within the last 12 weeks must be paid in full at time of booking. Payment can be made via bank transfer.
  4. If payment of either the deposit or the balance is not received by the due date, SJR reserves the right to cancel the reservation and retain any deposit.
  5. In the event of cancellation by the customer, regardless of the circumstances, the following refund fees, minus the deposit, apply. The deposit is non-refundable, as mentioned in 2:
    1. Cancellation less than 4 weeks before due arrival date, 0% refund.
      However, if another group can be found to take your place, then we may offer you a 50% refund at our discretion.
    2. Cancellation 4 to 8 weeks before due arrival date, 25% refund
    3. Cancellation 8 to 12 weeks before due arrival date, 50% refund
    4. Cancellation more than 12 weeks before due arrival date, 100% refund
  6. The price is the exact amount to be received by us in British Pounds irrespective of fluctuations in currency and irrespective of any third party transfer charges. If you choose to pay by electronic transfer, please instruct your bank to charge all costs to you in order to avoid a shortfall.
  7. SJR/their management company is not held liable for flight costs.
  8. SJR/their management company accepts no responsibility for delay or cancellation of any flights, train, buses or other forms of transport. Neither does it accept any liability for increases, surcharges or any other additional travel related costs.
  9. SJR/their management company reserves the right to offer discretionary discounts. This does not affect the status of any guests who have paid the full price and no discount will then become due to them.
  10. The customer shall not use the property except for permitted use only. Neither shall the customer use the property for any offensive, noisy, dangerous, illegal, entertainment, immoral or improper purposes. The customer shall not do anything which may be a nuisance or annoyance to SJR, its guests or owners.
  11. The customer shall keep all SJR fixtures, fittings, furniture and effects in a clean and reasonable condition and shall replace any articles which are destroyed or missing with articles of a similar kind and of equal or greater value.
  12. SJR/their management company reserves the right at its sole discretion to terminate use of the property or any of its facilities by the customer in the event of any breach of these terms and conditions. The customer will be required to vacate the property and SJR shall not refund payment or accept any consequential liability damages or loss.
  13. SJR/their management company retains all copyright licence rights and sole exclusive ownership of the information, photographs and material displayed on its website. The material may not be modified, copied or used in any other way without the express consent of SJR.
  14. SJR/their management company accepts no responsibility for keeping the website up to date and will not be liable for any loss by its failure to do so.
  15. It is the customer’s responsibility to ensure that he/she has all the relevant travel documentation, including visas if required, and arrives at the airport and or other ports of departure in good time.
  16. 1SJR/their management company reserves the right to alter any facility, accommodation or activity during the period of a customers stay.
  17. The customer must comply fully with all and any health and safety regulations introduced by SJR/their management company. The customer must ensure that he/she is medically and physically fit and able to use our facilities and participate in activities. Customers who have injuries or illnesses are advised to seek doctor’s advice if practicing yoga or other sporting activities. SJR is not liable for any injuries to the customer in his/her use of our facilities or participation in activities. A customer must always stop and rest if he/she is feeling any pain or sickness and inform the teacher of any previous injuries.
  18. SJR/their management company accepts no responsibility for any loss or damage of personal possessions or valuables of the customer whilst on the premises or otherwise.
  19. In the event of a customer having any complaint then he/she will not discuss this with any third party and shall notify the management as soon as possible.
  20. SJR/their management company shall not be liable for any failures beyond its control. This covers natural disasters, war, ‘acts of God’, closure of airports, civil strife, accidents, loss of power, heating, fuel and/or water supplies, failure to perform by third parties, including suppliers and subcontractors.
  21. SJR/their management company accepts no liability for loss, damage, injury or illnesses which may occur during the customers stay or travel, even that organised by SJR/their management company.
  22. We require that all customers have adequate travel, cancellation and medical insurance for the duration of the trip.
  23. SJR/their management company operates a strict no smoking policy indoors.
  24. These terms and conditions shall be governed by English Law and the parties consent to the exclusive jurisdiction of its courts in all matters regarding them.
  25. Privacy Policy: Please see our privacy policy here.